Frequently Asked Questions
Everything you need to know about your BATCH experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are free for domestic customers.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are BATCH products sustainably made?
Yes, we prioritize ethical manufacturing and use organic or recycled materials whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact our support team immediately if you need to adjust your order.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.